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Understanding Airline Customer Loyalty – How to Design, Build, Maintain and Grow a Frequent Flier Program

Theunis Potgieter

Discover our Courses

Explore the courses available and find the one most suitable for you and your career. Let’s break the mould of aviation training!

What is Blockchain Technology?

Microlearning

Available with subscription

Ricardo Pilon

Chief AI Strategy Officer

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

MicrolearningTechnology

Safety Investigation Report – Writing Basics

Microlearning

Available with subscription

Deborah Lawrie

Expert in Aviation Safety Investigations

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

SafetyMicrolearning

Digitalization Imperative in Air Cargo

Microlearning

Available with subscription

Céline Hourcade

Founder and Managing Director of Change Horizon

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

CargoMicrolearningTechnology

Sustainability Challenges in Air Cargo

Microlearning

Available with subscription

Céline Hourcade

Founder and Managing Director of Change Horizon

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

CargoMicrolearning

There’s No Perfect Job, but Does Aircraft Engineering Come Close?

Expert Talks

Aeroclass Plus

FREE

Exclusive Content

Webinars, Expert Talks and Workshops

Get to know Benjamin Greenway and hear him talk about his previous experiences, the most interesting projects, and his course at Aeroclass.

MRO

A Beginner’s Guide to Aviation MRO

Microlearning

Available with subscription

Aeroclass Instructor

Short animated videos on a wide range of topics

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

MicrolearningMRO

If This Industry Excites You – Get Involved and Find Yourself!

Expert Talks

Aeroclass Plus

FREE

Exclusive Content

Webinars, Expert Talks and Workshops

Get to know Sadiya Khan and hear her talk about her previous experiences, the most interesting projects, and her course at Aeroclass.

Cargo

Determining Airline Sales Force Size & Sales KPIs

Microlearning

Available with subscription

Rui Castro e Quadros

Professor and Director of the Aviation Management Program at ISEC Lisbon

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

AirlinesAirline Management

Air Cargo & International Trade

Microlearning

Available with subscription

Andrew Matters

Air Transport Economics Expert

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

CargoMicrolearning

Flight Planning and Preparation

Microlearning

Available with subscription

Denis Manson

Engineering and Human Factors Training Expert

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

Airline OperationsMicrolearning

AI in Commercial Aviation: How to Apply It and Modernize Your Work

May 15 – 16
Feb 08 – 09
Sep 07 – 08
Dec 15 – 16

Virtual Class

445.00€

$432.00

Ricardo Pilon

Chief AI Strategy Officer

Explore and build AI use cases to modernize your work with automated insights.

Airline Management

Interviewing Is Not a Science – There’s a Lot of Art to It

Expert Talks

Aeroclass Plus

FREE

Exclusive Content

Webinars, Expert Talks and Workshops

Get to know Martin Horan and hear him talk about his previous experiences, the most interesting projects, and his course at Aeroclass.

Talent Management

What is Retailing?

Microlearning

Available with subscription

Ann Cederhall

Travel Technology Specialist

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

Airline ManagementAirline OperationsMicrolearning

Managing Airport and ANS Related Costs

Microlearning

Available with subscription

Volodymyr Bilotkach

Associate Professor in Aviation Management, Purdue University

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

Airline ManagementFinance & AccountingMicrolearning

Managing Airline Aircraft Ownership and Maintenance Costs

Microlearning

Available with subscription

Volodymyr Bilotkach

Associate Professor in Aviation Management, Purdue University

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

Airline ManagementFinance & AccountingMicrolearning

Managing Airline Labor Costs

Microlearning

Available with subscription

Volodymyr Bilotkach

Associate Professor in Aviation Management, Purdue University

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

Airline ManagementFinance & AccountingMicrolearning

Managing Airline Fuel Costs

Microlearning

Available with subscription

Volodymyr Bilotkach

Associate Professor in Aviation Management, Purdue University

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

Airline ManagementFinance & Accounting

Economics of Costs – Concepts

Microlearning

Available with subscription

Volodymyr Bilotkach

Associate Professor in Aviation Management, Purdue University

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

Airline ManagementFinance & AccountingMicrolearning

Enhance your Interview Skills – Get that Job in Aviation

Sep 12 – 13
Feb 15 – 16
Jun 08 – 09

Virtual Class

~~445.00€~~

389.00€

~~$445.00~~

$389.00

Martin Horan

Learning & Development Consultant

What you need to know and do to be successful at your next selection or promotion interview.

Talent ManagementVirtual Class

Airline Retailing – Strategies how to Grow Revenue and Enhance Customer Experience

May 10 – 11
Jul 31 – Aug 01
Jan 26 – 27

Virtual Class

445.00€

$445.00

Ann Cederhall

Travel Technology Specialist

Retail is the latest trending topic in the aviation industry with the ambition to grow revenue and enhance the customer experience.

AirlinesAirline ManagementAirline Operations

Human Factors in Aviation

Video Course

Available with subscription

Jonathan Sinclair

Airline Pilot and University Lecturer

Why do highly intelligent people make simple mistakes? Learn through examples, theories and models how you can improve the safety of your company’s operations.

Safety

Introduction to the Safety Management

Microlearning

Available with subscription

Paul Fleming

Expert in Safety Regulations

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

Safety

Climate Change – Carbon Dioxide Emissions & Aircraft Contrails

Microlearning

Available with subscription

Anil Padhra

Associate Professor in Sustainable Aviation

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

SustainabilityEnvironmentMicrolearning

Types of Machine Learning

Microlearning

Available with subscription

Ricardo Pilon

Chief AI Strategy Officer

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

Technology

Product and Service Auditing – Planning

Microlearning

Available with subscription

Brendan Noonan

Strategic Leadership Consultant

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

Customer ExperienceAirline Management

What Is Customer Lifetime Value? How Do You Calculate It?

Microlearning

Available with subscription

Jörg Troester

Head of Corporate Strategy

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

Customer Experience

Artificial Intelligence – What Is It, And How Does It Work?

Microlearning

Available with subscription

Ricardo Pilon

Chief AI Strategy Officer

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

Technology

Airport Retail and Other Non-aviation Business

Nov 07 – 10
Jul 23 – 28
Apr 25 – 28
Jan 17 – 20

Virtual Class

$787.70

787.99€

Johan Schölvinck

Founder and Managing Director at Market Square Consult

A comprehensive overview of all the commercial, non-aviation business at an airport, which can make up 50% or more of its revenues. From shopping, food & beverage, car parking and other passenger services to advertising and Airport City planning.

Sales

The Good, the Bad and the Ugly of Employment in Aviation Industry

Webinar

Aeroclass Plus

FREE

Exclusive Content

Webinars, Expert Talks and Workshops

The recruitment industry is a dynamic and exciting field, but despite their efforts, many employers still find it hard to hire the right talent and to keep employees engaged.

Talent Management

What is CRM? Why Do Companies Need It?

Microlearning

Available with subscription

Jörg Troester

Head of Corporate Strategy

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

Customer Experience

How Has the Approach to Safety Management Systems Changed?

Expert Talks

Aeroclass Plus

FREE

Exclusive Content

Webinars, Expert Talks and Workshops

Get to know Paul Fleming and hear him talk about his previous experiences, the most interesting projects, and his course at Aeroclass.

Safety

Product and Service Auditing – Aviation Based Audit

Microlearning

Available with subscription

Brendan Noonan

Strategic Leadership Consultant

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

Customer ExperienceAirline Management

Definition and Emphasis on SAF

Microlearning

Available with subscription

Philippe Fonta

Expert Consultant at SCRUM-consult

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

SustainabilityEnvironmentMicrolearning

Sustainable Aviation Fuels and CORSIA

Microlearning

Available with subscription

Philippe Fonta

Expert Consultant at SCRUM-consult

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

SustainabilityEnvironmentMicrolearning

Product and Service Auditing – General Overview

Microlearning

Available with subscription

Brendan Noonan

Strategic Leadership Consultant

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

Customer ExperienceAirline ManagementMicrolearning

Introduction to Performance Based Navigation

Microlearning

Available with subscription

Povilas Maknavičius

Pilot Trainer

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

Air Navigation ServicesMicrolearning

Aircraft Airworthiness

Microlearning

Available with subscription

Denis Manson

Engineering and Human Factors Training Expert

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

MicrolearningMRO

Core Leadership Skills for Crisis Management

Microlearning

Available with subscription

Hector Sandoval

Effective Leadership Specialist

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

Leadership & CommunicationMicrolearning

The Concept of Crisis and the Role of Leaders

Microlearning

Available with subscription

Hector Sandoval

Effective Leadership Specialist

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

Leadership & CommunicationMicrolearning

What Is Resilience?

Microlearning

Available with subscription

John Flett

Aviation Training & Leadership Instructor

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

Leadership & CommunicationTalent ManagementMicrolearning

The Impact of Aviation on the Environment

Microlearning

Available with subscription

Anil Padhra

Associate Professor in Sustainable Aviation

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

SustainabilityEnvironmentMicrolearning

Which Interview Technique Is Better? One to One vs Panel Interviews

Microlearning

Available with subscription

Martin Horan

Learning & Development Consultant

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

Talent ManagementMicrolearning

Aviation Regulatory Bodies

Microlearning

Available with subscription

Denis Manson

Engineering and Human Factors Training Expert

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

MicrolearningRegulations

How Should Airline Costs Be Managed?

Expert Talks

Aeroclass Plus

FREE

Exclusive Content

Webinars, Expert Talks and Workshops

Get to know Volodymyr Bilotkach and hear him talk about his previous experiences, the most interesting projects, and his course at Aeroclass.

Airline Management

The Essentials of Change

Microlearning

Available with subscription

Hector Sandoval

Effective Leadership Specialist

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

Leadership & CommunicationMicrolearning

Behavioral Interview: Effective Questions to Include

Microlearning

Available with subscription

Martin Horan

Learning & Development Consultant

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

Talent ManagementMicrolearning

The Power of Personas and Customer Journey Maps

Microlearning

Available with subscription

Jörg Troester

Head of Corporate Strategy

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

Customer ExperienceMicrolearning

Essential Communication Skills

Microlearning

Available with subscription

Hector Sandoval

Effective Leadership Specialist

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

Leadership & CommunicationMicrolearning

Airline Customer Journey: Digital & Physical Touchpoints

Microlearning

Available with subscription

Jörg Troester

Head of Corporate Strategy

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

Customer ExperienceMicrolearning

Classification of Dangerous Goods

Microlearning

Available with subscription

Tumas Navickas

Instructor, Dangerous Goods

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

CargoMicrolearning

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Our Instructors

Each of our instructors are all distinguished and respected figures in the world of international aviation.

Explore Instructors

Donal Hanley

Professor, Aircraft Finance Professional

Aleks Popovich

Senior Management Executive

Deborah Lawrie

Expert in Aviation Safety Investigations

James Wyatt

General Manager of aeroconcept

Ricardo Pilon

Chief AI Strategy Officer

Céline Hourcade

Founder and Managing Director of Change Horizon

Dinaz Zaq

RM and Pricing Consultant

Firas Sallam

Aviation Safety, Quality & Training Expert

Spark Your Curiosity

Read the latest aviation trends, expand your knowledge with how-tos and draw inspiration from case studies on the Aeroclass Blog.

Aeroclass’ new CEO Jurgita Lukauskiene: “We’re here to empower”

Company News · 2 min read

It’s been two years since Lukas Rasciauskas started leading the mission to ensure Aeroclass became a pioneer in its field.

Sep 30, 2022

Aeroclass partners with FL Technics Training and Storm Aviation to help meet the demand for MRO specialists

Company News · 1 min read

With the global commercial aircraft fleet expected to reach almost 40,000 aircraft by 2032, the aviation industry finds itself in a dire need of maintenance, repair, and overhaul (MRO) specialists.

Jun 06, 2022

Aeroclass became a member of the International Air Cargo Association

Company News · 2 min read

We are always happy to shake hands with other businesses and non-profit organizations by joining different agreements which have the potential of benefitting the whole aerospace industry.

Apr 25, 2022

Learn Anywhere, Anytime.

Coming soon

Understanding Airline Customer Loyalty – How to Design, Build, Maintain and Grow a Frequent Flier Program

Starting Out in Air Cargo – Basics for Newcomers to Logistics

Global MRO Overview

Safety Management System Refresher

Discover our Courses

Lift your aviation career off the ground

Our Instructors

Donal Hanley

Aleks Popovich

Deborah Lawrie

James Wyatt

Ricardo Pilon

Céline Hourcade

Dinaz Zaq

Firas Sallam

Spark Your Curiosity

Aeroclass’ new CEO Jurgita Lukauskiene: “We’re here to empower”

Aeroclass partners with FL Technics Training and Storm Aviation to help meet the demand for MRO specialists

Aeroclass became a member of the International Air Cargo Association

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