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    Frequently Asked Questions

    ACCOUNT AND COURSE ENROLLMENT

    How do I sign up?

    In order to register, please click on the Sign Up button in the top right corner of the window. Once you fill in the details and click Register, you will receive an email notification to verify your profile. When your profile is verified, you can buy and watch the courses.

    How do I enroll in Aeroclass Courses?

    In order to enroll, you must sign up and create an account. Once your account is activated, you need to pick your course from the Courses menu and click Add to cart. Then you will be redirected to the checkout page. After the payment is completed, the course will be available in the “My Courses” tab.

    What types of courses are available?

    Currently, we have two types of courses.

    Pre-recorded (on-demand) video courses and virtual classrooms. Pre-recorded courses consist of videos with an instructor, animated presentations, and links to the information sources. During the Virtual Classroom sessions students participate in real-time and have a direct interaction with the instructor online. Depending on the course, students can receive individual or group assignments, interact with each other, explore networking opportunities and take part in the final examination.

    Do I need a Private or a Corporate account?

    If you are an individual who would like to participate in a course, you need a personal account.
     
    If you represent a company seeking to get your team trained, you will find the Corporate account more beneficial as it allows you to assign courses to your employees, manage invoices and monitor the completion progress of each team member.

    Do the courses have a validity period?

    Yes. You can start a purchased course within 6 months from the date of purchase. You will receive an automatic reminder when the validity period is coming to an end.

    CORPORATE ACCOUNT

    When do I need a Corporate account?

    If you are a manager in need to get your team trained, you will find the Corporate account more beneficial as it allows you to assign a course to your employees, monitor the completion progress and have an easier Invoicing process.

    Will I receive a discount if I want to train my team?

    If you are looking to buy more than one course or for more than one participant, you should contact our sales team [email protected] or fill in this form.

    My company needs a customized course to train our employees on a specific topic. Can you help us?

    Of course! Send your request to [email protected] and we will get in touch with you to discuss the requirements and options.

    Can all employees complete courses from one Corporate account?

    No. Each employee needs to sign up for a separate account after they receive an invitation via email from the Corporate account owner.

    How do I invite my colleagues to Sign Up to Aeroclass?

    Once you log in to your Corporate account, you need to press the “Add users” button at the right top corner of the page. Once you fill in all the fields in the pop-up window and press “Invite corporate user”, your colleague will get the invitation.

    How do I assign courses to my team members?

    You can assign a course by pressing the “Assign course button”. Then you will see a pop-up window with a list of your Corporate account users. Once the course is assigned, the user will get an email notification.

    COURSE DURATION, QUIZZES AND CERTIFICATES

    What is the duration of a course?

    You can find an approximate duration in the course inner page. The actual time spent may vary depending on your learning pace. However, we recommend not to hurry, fully engage, and gain maximum value from the courses.

    Will I be able to access the course after I finish it?

    Yes, you will be able to review the course once again and get back to each of the course modules. However, you should keep in mind that each course is accessible only for 6 months after the purchase, so plan your training accordingly.

    When and how will my certificate be issued?

    You will be able to download and print out an electronically signed certificate of completion after successfully passing the test which is the final part of each course. If you don’t take or pass the test, the certificate won’t be granted. However, do not worry – you have an unlimited number of attempts to pass the test.

    PRICING AND PAYMENT

    How can I pay for the courses?

    Currently, we accept payments by Credit card and Bank transfer. You can select the preferred payment method during Check Out.

    What is a Discount Code and how do I get it?

    Discount code allows you to apply a discount before the payment. We invite you to subscribe to our newsletter or create an account, follow us on Facebook, LinkedIn, as well as check our main page, where we publish our special offers.

    Will I be charged taxes?

    For corporate customers no VAT will be applied. For individual customers tax rates are calculated based on your location or the billing information you provided at the time of purchase.
     
    Should you have any additional questions about taxes you were charged, please contact us at [email protected]

    VIRTUAL CLASSROOMS

    What is a Virtual Classroom and how is it different from On-demand Courses?

    Virtual Classroom is an online training session which is held live according to the planned schedule.
     
    During Virtual Classroom sessions students participate in real-time and have a direct interaction with the instructor online. Depending on the course, students can receive individual or group assignments, interact with each other, explore networking opportunities and take part in the final examination.

    How can I enroll in a Virtual Classroom?

    Firstly, you need to sign up and create an account. Once your account is activated, you need to pick your course from the Courses menu, click Add to cart. Then you will be redirected to the Check Out page.
     
    Live sessions will be conducted via Zoom and the links to join will be displayed on your Aeroclass course page. After you have successfully enrolled in the Virtual Classroom, you will receive guidelines to help you navigate easier and an invite to the Calendar event right before the scheduled course.
     
    If you want to train a group of people or you prefer a direct interaction with our representative please contact [email protected].

    You can also contact [email protected] if you have a group of people interested in purchasing or there are any other requests for the virtual classroom.

    What equipment am I supposed to have for the Virtual Classroom?

    We recommend using a personal computer equipped with:
     
    A web camera (recommended);
    Speakers or headphones;
    A microphone;
    Zoom video conferencing service;
    Sufficient Internet connection.

    AEROCLASS

    What is Aeroclass?

    Aeroclass is an e-learning platform which provides unique, high-quality, inspirational content suitable for specialists and students in the aviation industry.
    To simplify the way aviation industry professionals get knowledge, skills, and experience, we provide easy to enroll e-learning services tailored to every aviation business segment. Ranging from short video courses and moving into 6 weeks training programs, our portfolio is designed to support our clients’ learning and development with us throughout their career in aviation. Aeroclass is a member of Avia Solutions Group family.

    How can I access Aeroclass courses?

    With Aeroclass, you can learn and be inspired anytime, anywhere, including your smartphone, personal computer, tablet or even smart TV.

    Which courses are right for me?

    Aeroclass offers easily accessible programs that improve people’s knowledge in the aviation industry. Straightforward and valuable courses made by highly respected professionals will ensure that the student or a specialist will improve the theoretical and practical knowledge.
    There is a wide variety of programs and courses that a person can choose, each with unique content and exceptional information.
    The training is flexible, depending on the subject and the program, individual training can range from one hour to three weeks. Every course has been designed to be accessible for people with little to no experience and advanced students alike.

    What can I do if there are no topics suitable for me?

    No worries. Our content team is constantly updating our course portfolio with the most popular topics in aviation, you can subscribe to Aeroclass.org newsletter for the latest courses. If your company have specific needs or ideas for customized training, please contact [email protected] for more information.