During this course package, your team will learn to:
- Maximize revenue opportunities during the interaction with the customer;
- Understand the various steps and identify the most important customer touching points during the passenger’s journey;
- Learn about opportunities to offer excellent customer service and understand how to interact with the customer through face-to-face and digital touchpoints;
- Recognize positive and negative aspects of human performance and limitations, communication, teamwork, and other basic human factors.