Airline Customer Journey: Digital & Physical Touchpoints
This video is part of a series of microlearning courses aiming to provide insights into specific topics.
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Course description
Explore the opportunities to offer impeccable customer service and learn how to interact with the customer through face-to-face and digital customer touching points during the passenger’s journey.
This video is part of the Airline Customer Experience: Touchpoints & Journey Mapping To watch the full course and get your certificate click here.
Meet your instructor
Jörg Troester
Jörg Troester has more than 25 years of experience in the aviation industry. As Head of Corporate Strategy Jörg is responsible for Hahn Air’s strategic development and represent the company at various industry associations as well as towards governmental organizations. Jörg also works as a guest lecturer at different universities and international organizations.
Before joining Hahn Air Lines, he worked for over ten years with LTU International Airways in various positions in project management and product development in the areas of distribution, sales & marketing and IT.
Jörg holds a Master’s Degree in linguistics and media science, an MBA in tourism and hospitality and LL.M. in Commercial law.
Develop customer-focused CRM strategies to ensure your airline has a competitive advantage regarding cost and revenue.
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