Leaders and Effective Communication – 5 Skills and 3 Mandates to Achieve Excellence

An “Effective Leadership” Consultant, Coach and Corporate Trainer, with more than 35 years of experience in international commercial aviation. Born in Guatemala, he has lived and worked in the U.S., Mexico, Peru and Spain. Educated in the U.S. and Guatemala, including University level studies in Social Anthropology and History.

Since 1986 has occupied ever increasing responsibility roles in major international, as well as regional and specialized aviation organizations. Has led teams and projects in more than 35 international locations, across functions such as: airport operations, new station and route startups, new technologies and training, new ground handling startups, airline alliances and partnerships, global alliance management, HR, talent and organization management, change management, labor relations, corporate and crisis communications, emergency response planning and crisis leadership.

During his last corporate assignments, he developed Spanair's strategic alliance portfolio and secured the carrier's entry into Star Alliance, where he served in the Alliance Management Board. As Chief People Officer in the same carrier, he designed, led and executed business transformation programs in Human Resources, Organization and Leadership Development, Labor Relations and Internal Communications.

In August 2008 he was appointed Crisis Management Director, overseeing all major emergency response functions and a team of 400 family assistance volunteers, to manage the JK5022 accident in Madrid's international airport.

Since 2014 he is a certified IATA Instructor delivering content on aviation related matters including management, leadership, airline, and airport operations, commercial, strategic and HR processes. He provides leadership effectiveness solutions and content in various higher education and corporate training institutions, as well as supporting executives and business owners in development processes.