AI in Commercial Aviation: How to Apply It and Modernize Your Work
Explore and build AI use cases to modernize your work with automated insights and data-driven decision-making.
@ Aeroclass
Course description
As customer expectations evolve, airlines must deliver flexible, real-time services that seamlessly integrate into travelers’ daily lives. Meeting these demands requires modernized workflows, faster decision-making, and smarter automation across all functions.
This course equips participants with the knowledge and tools to apply Artificial Intelligence (AI) in commercial aviation, enabling data-driven operations and real-time responsiveness. You’ll explore how AI supports automation, insights, and predictive capabilities that enhance organizational agility and customer experience.
Participants will learn how to identify AI opportunities, define business cases, and collaborate across teams to implement high-impact solutions. The training blends theory with hands-on assignments, preparing you to drive modernization and innovation within your organization.
Participants enrolled in this class will receive access to the AI in Commercial Aviation course 14 days prior to the start of the live sessions. It is strongly recommended to complete it before Day 1 to ensure a solid foundation.
Learning outcomes
At the end of this class, participants will be equipped to:
- Understand the commercial relevance and strategic role of AI in aviation
- Identify opportunities to apply AI for automation and process improvement
- Map workflows and data dependencies to enable AI-driven insights
- Develop a high-level business case for AI implementation
- Communicate value propositions and gain stakeholder buy-in
- Collaborate effectively across teams to deliver AI-enabled solutions
Who should attend
- Commercial and strategy managers in airlines and aviation organizations
- Data analysts and digital transformation professionals
- Business development and innovation specialists
- IT and operations managers exploring automation opportunities
- Project leaders responsible for implementing new technologies
- Aviation professionals seeking to modernize workflows and processes
Meet your instructor
Ricardo Pilon
Dr. Ricardo Pilon has over 25 years of experience in the Aviation Industry. His knowledge and expertise range from civil aviation and air transport to cargo and logistics domains. He worked for airlines such as Air Transat, KLM, Air New Zealand, Etihad, Emirates Airlines, and consulted with over 80 others.
He builds the bridge between strategic business management, organization design, and the application of artificial intelligence. His specialist work elevates business models to tap into new revenue streams through intelligent processes on Enterprise AI platforms. Most centers on marketplace retailing or B2B selling in unique contexts, using ML & AI to drive CX and stickiness with the maximum transactional and long-term value per customer.
Ricardo is an experienced business executive with practical leadership expertise. He focuses on corporate & business development, commercial strategy, and modern digital company (MarTech + SalesTech technology in B2B or B2C domains) with a strong focus on profit maximization.
Ricardo holds a Ph.D. in Business Administration (‘02) specialized in strategic airline management and has also completed an MBA in International Aviation (‘00), an MSc. in Air Transport Management (‘98), an MSc. in Applied Organizational Psychology (‘22), and a BSc. in International Management (‘96). He is also a Chartered Business Valuator (CBV) and Chartered Financial Analyst (CFA). Moreover, he has recently completed executive courses at Harvard Business School and MIT.
The high-performance organization is one designed around how people intuitively want to interact with the decision support [machines] they need to solve their curiosity as they obsess about customers.
Why you should attend?
Artificial Intelligence is reshaping the way airlines and aviation organizations operate - from passenger engagement to process automation. This course gives you the skills to recognize where AI adds value, how to develop actionable use cases, and how to design workflows that integrate automated insights.
You’ll learn to align AI opportunities with business goals, prepare strong business cases, and position yourself as a key contributor to your organization’s digital transformation. With hands-on exercises and real-world examples, this training helps you elevate both your function and your career.
Related Online Courses You Might Like
Aeroclass offers online courses from leading industry professionals. Learn anytime, anywhere, and master practical skills to advance your career.
- Video Course
Writing a safety investigation report is a key element of the investigation process. No matter how much time, effort or funding has gone into an investigation a poorly written report will devalue the entire investigation process.
- Video Course
Become aware of the main environmental challenges aviation is facing today - as well as the principal initiatives stakeholders in the industry are working on today.
- Online or On-site
Explore and optimize every stage of the customer journey to strengthen direct sales channels and generate additional revenue opportunities.
 resize.JPEG)
- Video Course
Keep up with the latest updates in the evolving Safety Management Systems (SMS). Ascertain that you can assess and manage risks to improve your system’s overall productivity and compliance.