Microlearning

Determining Airline Sales Force Size & Sales KPIs

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

Rui Castro e Quadros
Rui Castro e Quadros, Professor and Director of the Aviation Management Program at ISEC Lisbon
@ Aeroclass

Language: English
Category: Airlines, Airline Management & Operations
Duration: 12m
Determining Airline Sales Force Size & Sales KPIs

Course description

Increasing the size of the sales force may increase sales volume but at a higher cost to the airline. This microlearning course will help you to determine the optimal sales force size using two most effective methods: workload and breakdown.


This extract is part of the video course Airline Sales Management. To watch the full course and get your certificate click here.

Course overview
1. Determining Airline Sales Force Size & Sales KPIs

Meet your instructor

Rui Castro e Quadros

Rui Castro e Quadros

Professor and Director of the Aviation Management Program at ISEC Lisbon

Rui Quadros is a Professor and Director of the Aviation Management Program, teaching Master of Science in Air Transport Operations and Bachelor of Science in Aviation Management at ISEC Lisbon.  

Additionally, Rui is teaching Tourism Management at The Escola Superior de Hotelaria e Turismo do Estoril.


Rui has over 25 years of experience in the airline industry in senior executive positions.

Rui began his career in aviation industry at IBERIA (Lisbon), continued with Linhas Aéreas de Espanha as a Sales Executive, then joined Portugalia Airlines where he was appointed General Manager for Italy. After his experience in Italy, he was appointed Chief Commercial Officer and Executive Director of SATA Airlines Group (Azores).

Currently, Rui is working on a Ph.D. thesis on the impacts of COVID 19 on the Azores, Madeira, and Canary Islands’ airports.

Read more

Related courses

Aeroclass offers online courses from leading industry professionals. Learn anytime, anywhere, and master practical skills to advance your career.

Safety Investigation Report Writing

  • Video Course
Course
€99.00
included with subscription
Deborah Lawrie
Expert in Aviation Safety Investigations

Writing a safety investigation report is a key element of the investigation process. No matter how much time, effort or funding has gone into an investigation a poorly written report will devalue the entire investigation process.

Read more
Airlines
Airports
Safety & Quality

Product and Service Auditing - Planning

  • Microlearning
Microlearning
Free
Brendan Noonan
Strategic Leadership Consultant

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

Read more
Customer Experience
Airline Management & Operations

Search and Rescue (SAR) Operations

  • Online or On-site
Class
Tailored offer
Bedan Thendu
Air Navigation Services Expert

Gain a structured understanding of aviation Search and Rescue systems, coordination, planning, and reporting to support effective SAR operations from alert to mission closure.

Read more
Airlines
Airports
Safety & Quality

The Flightpath to a Greener Industry: Environmental Challenges & Initiatives in Aviation

  • Video Course
Course
€99.00
included with subscription
Anil Padhra
Associate Professor in Sustainable Aviation

Discover how aviation is tackling environmental challenges through innovation, sustainability, and new technology.

Read more
Airlines
Airports
Environment & Sustainability

Dangerous Goods Regulations (DGR CBTA) 7.9 - Cabin Crew

  • New course
Course
€99.99
included with subscription
Aviator Airport Alliance
Ground Handling Services

Dangerous Goods training for cabin crew members (previously covered under Category 11)

Read more
Airlines
Dangerous Goods

Digital Customer Relationship Management Strategies to Boost Direct Sales - Practice

  • Online or On-site
Class
Tailored offer
Jörg Troester
Head of Corporate Strategy

Explore and optimize every stage of the customer journey to strengthen direct sales channels and generate additional revenue opportunities.

Read more
Customer Experience
Airlines
Sales & Marketing

Quality Assurance and Compliance Monitoring

  • Online or On-site
Class
Tailored offer
Erik Čerjazdanov
Aviation Safety and Compliance Expert

Strengthen aviation quality assurance and compliance monitoring systems to ensure regulatory conformity, operational consistency, and continuous improvement.

Read more
Airline Management & Operations
Safety & Quality

Safety Management System Refresher

  • Video Course
Course
€99.00
included with subscription
Firas Sallam
Aviation Safety, Quality & Training Expert

Keep up with the latest updates in the evolving Safety Management Systems (SMS). Ascertain that you can assess and manage risks to improve your system’s overall productivity and compliance.

Read more
Airlines
Airports
Safety & Quality

AI in Commercial Aviation: How to Apply It and Modernize Your Work

  • Online or On-site
Class
Tailored offer
Ricardo Pilon
Chief AI Strategy Officer

Explore and build AI use cases to modernize your work with automated insights and data-driven decision-making.

Read more
Airlines
Airports
Technology & Innovation

Air Services Development: Connecting Airlines, Airports and Tourism Boards

  • Online or On-site
Class
Tailored offer
Gavin Eccles
Management Consultant & Professor

Learn how to build compelling business cases for airlines, foster partnerships, and drive air service growth connecting airports, airlines, and tourism boards.

Read more
Airlines
Route Development & Network Planning
Airports
AeroClass

Lift your aviation career off the ground

  • Check your knowledge with quizzes
  • Study on different devices
  • Aviation management courses
  • Certified courses
  • Classes
  • Obtain Aeroclass Certificate
Get Started Today