Investigation Interviewing - Safety Investigation Interview Process

Interviewing individuals involved in or witnessing a safety event is one of the most critical stages of any safety investigation. The quality of information collected during these interviews can directly influence the accuracy of findings, the effectiveness of corrective actions, and the overall value of the investigation process.

This course provides practical tools and methods for conducting structured and unbiased investigation interviews. Participants will learn how to prepare for interviews, frame effective questions, avoid common pitfalls, and evaluate the credibility and accuracy of information. The training emphasizes the importance of empathy, neutrality, and professionalism in building trust with interviewees and ensuring reliable outcomes.

Through case examples and guided exercises, participants will gain the confidence to integrate interview findings into comprehensive event analyses and safety reports.

Participants enrolled to this class will get access to the Safety Investigation Report Writing course 14 days before class starts and it is strongly recommended they complete it before Day 1 of this course.

By the end of this class, participants will be equipped to:

1. Conduct structured and effective interviews during safety investigations
2. Apply interviewing protocols and techniques to gather accurate, unbiased data
3. Identify and avoid common traps and errors during the interview process
4. Evaluate and verify information to support event analysis and root cause determination
5. Integrate interview findings with other investigation data for comprehensive reporting

1. Safety and Quality Investigators
2. Flight Safety Officers and Safety Managers
3. Maintenance and Engineering Staff involved in investigations
4. Compliance and Safety Oversight Personnel
5. Airline, Airport, and Ground Operations Managers