Workshop on How Air Cargo Works
Gain a complete understanding of how air cargo moves through each stage - from booking to delivery - and how every department contributes to a seamless logistics process.
@ Aeroclass
Course description
Air cargo operations involve multiple stages, stakeholders, and departments, each contributing to the successful movement of goods from shipper to consignee. This workshop provides a comprehensive understanding of the end-to-end air cargo process, breaking down complex concepts into practical insights that participants can apply immediately in their roles.
Participants will explore the key steps involved in selling, pricing, booking, handling, and delivering cargo, as well as learn how to calculate chargeable weight and understand departmental responsibilities throughout the logistics chain. By examining the interconnections between functions and roles, attendees will develop a holistic understanding of how to enhance efficiency, collaboration, and customer satisfaction.
This course serves as an excellent introduction to air cargo for new entrants or a valuable refresher for professionals seeking to strengthen their understanding of the entire process.
Learning outcomes
At the end of this class, participants will be equipped to:
- Understand the complete air cargo process from shipper to consignee
- Identify the roles and responsibilities of key stakeholders in air cargo logistics
- Apply correct methods for calculating chargeable weight
- Recognize how departmental coordination impacts efficiency and customer satisfaction
- Improve communication, problem-solving, and teamwork across cargo functions
Who should attend
- Airline Cargo and Ground Handling Staff
- Freight Forwarders and Logistics Coordinators
- General Sales Agents (GSAs)
- Cargo Operations and Customer Service Representatives
- New Employees in Air Cargo or Logistics Divisions
Meet your instructor
Sadiya Khan
Managing Director of her own business, Sadiya is a Logistics professional with a first class Masters in International Management (MSc) and 17 years in Air Cargo Senior Leadership (Virgin Atlantic Cargo, Qatar Airways Cargo, Cargo Logic Management). Having written and executed global business transformation initiatives, moved abroad for her career with two young children in tow, and led multinational teams, Sadiya is a resourceful, empathetic, and resilient business leader with published articles in industry media.
As a former Director of Commercial Distribution, her specialisms in Air Cargo include: sales, reservations, customer services, service recovery, customer experience, customer satisfaction, cargo systems, change management processes, recruitment, training, office setup, digitization, online booking, team management, business cases, resource planning, offshore supplier management, process design and optimization, budgets and forecasting.
Founder of The Mind and Body Coach, Sadiya is a qualified Executive Coach and Mentor. With a fascination with human behavior and a passion for progress and continuous development, Sadiya champions mindset, continuous learning, and wellness to maximize human performance.
Working with big brand corporates and private clients across the globe, Sadiya offers an eclectic mix of coaching and consulting to take businesses and individuals to the next level, unleash talent, and ultimately enable people and companies to exceed their limits.
A seasoned, approachable, and fun subject matter expert with an engaging training style, highly focused on effective information delivery balanced with solid content. Sadiya’s inquisitive nature and international experience have meant she has experienced the Air Cargo industry from most angles leading to a rich knowledge of departmental procedures, end-to-end processes, and wider business strategy.
Unlock the full potential of your business and workforce by providing a solid foundation of knowledge on how air cargo works. When people see a bird's eye view they can appreciate each other's input to the process.
Why you should attend?
A well-rounded understanding of how air cargo works is essential for improving operational efficiency, communication, and customer experience. By learning how every role and department contributes to the shipment journey, participants will gain the insight needed to work more effectively, collaborate across teams, and optimize performance within their organization.
This course enhances interdepartmental cooperation, supports labor flexibility, and helps both new and existing employees upskill quickly to deliver better results across the air logistics chain.
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