Crew Resource Management

Crew Resource Management (CRM) is a cornerstone of aviation safety, designed to enhance teamwork, communication, situational awareness, and decision-making across both cockpit and cabin environments. This training strengthens the competencies required to manage threats, errors, and unexpected events while promoting a proactive and collaborative safety culture.

This class integrates psychological, physiological, and operational human-factor principles, exploring how individual behavior, team coordination, and organizational influences shape performance. Participants examine real operational scenarios through case studies, group activities, and discussions that reflect normal, non-normal, and emergency conditions. The training covers critical elements such as human performance and limitations, workload management, assertiveness, resilience, communication challenges, and cross-cultural dynamics.

Aligned with airline operational procedures and industry best practices, this CRM class helps crews build shared mental models, enhance coordination, and reduce the likelihood of human error.

Note: If Initial CRM training is required, the duration extends to 2 days (18 hours, with a minimum of 12 hours in classroom).

By the end of this class, participants will be equipped to:

1. Apply CRM principles to enhance communication, workload distribution, and team coordination
2. Recognize human performance limitations and manage stress, fatigue, and vigilance issues
3. Use threat and error management techniques to prevent and mitigate operational risks
4. Strengthen situational awareness, assertiveness, and decision-making under pressure
5. Demonstrate effective teamwork and behavioral strategies in normal, non-normal, and emergency situations

1. Flight crew
2. Cabin crew members
3. Crew instructors and training managers
4. Safety and human factors specialists
5. Operations and fleet managers
6. Aviation professionals involved in crew coordination and safety oversight