Stress Management – A Different Perspective
Learn to recognize stress triggers, regulate emotions, and apply practical techniques to manage stress effectively in aviation environments.
@ Aeroclass
Course description
Working in aviation is both dynamic and demanding. Constant time pressure, operational disruptions, and frequent interactions with passengers and partners can generate significant emotional load. When stress becomes overwhelming, the body naturally shifts into fight, flight, or freeze responses, which can affect judgment, performance, and well-being.
This workshop offers a practical exploration of personal stress triggers and introduces proactive and reactive strategies to manage emotional intensity. Participants will gain tools such as breathing and visualization techniques, reframing approaches, and creative exercises to better recognize, prevent, and transform stress responses. The session also introduces assertive communication to help express needs clearly and reduce escalation during challenging interactions.
The workshop focuses on:
- Understanding stress and when it becomes counterproductive
- Recognizing personal triggers and expectations
- Reframing stress and reshaping unhelpful thinking
- Calming techniques and emotional regulation
- Assertive communication in difficult situations
Learning outcomes
By the end of this class, participants will be able to:
- Describe the nature and impact of stress in operational environments
- Identify personal stress triggers and early warning signs
- Apply techniques to prevent or reduce stress responses
- Reframe unhelpful thoughts and adopt supportive mindsets
- Use assertive communication to manage challenging interactions
Who should attend
- Customer service representatives
- Cabin crew
- Ground handling personnel
- Supervisors and team leaders
- Anyone seeking to improve stress resilience in aviation environments
Meet your instructor
Hulya Kurt
After 32 years of experience in a multinational company, where Hulya occupied middle management and senior roles, led many transformation programs on a global level, created the Diversity and Inclusion and was a part of the Global Steering committee, establishing initiatives fostering inclusivity and women's advancement, she chose to follow her passion of becoming a coach, mentor and workshop facilitator. She motivates and empower company management teams and their employees to move forward in their professional life. Additionally, she specializes in growth management with young adults and teenagers, assisting them through anxieties, fears, and internal roadblocks.
Her solid experience in leadership roles enables her to facilitate diverse topics about leading teams, public speaking, communication skills, negotiation, personal branding, claim your space at a meeting and, of course, how to become a great leader.
In addition, Hulya is an innovation hackathon facilitator, introducing to concepts such as design thinking, business model canvas, validation process and pitching.
Hulya is fluent in English, Turkish and German and have as well French language skills.
Life is a dance, go with the flow, follow the rhythm.
Why you should attend?
Aviation professionals operate in high-pressure environments where unpredictable situations, demanding passengers, and operational constraints can quickly elevate stress levels. Managing stress effectively is essential not only for maintaining personal well-being but also for sustaining safety, service quality, and teamwork.
With the industry continuing to face workforce shortages, evolving service expectations, and a faster operational tempo, organizations increasingly seek individuals who can stay composed under pressure while supporting others. Understanding stress dynamics and learning to regulate emotional responses helps foster healthier communication, reduce burnout risk, and build resilient workplace cultures.
Professionals equipped with emotional regulation and assertive communication skills are better prepared to navigate conflict, respond constructively to pressure, and contribute to safer and more collaborative working environments.
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Lift your aviation career off the ground
- Check your knowledge with quizzes
- Study on different devices
- Aviation management courses
- Certified courses
- Classes
- Obtain Aeroclass Certificate