Crisis Management and Communication in the Airline Environment
Be prepared! Acquire the necessary knowledge, skills, and attitudes to effectively manage crises and emergencies in the airline environment.
@ Aeroclass
Course description
Airlines and operators are required to maintain Emergency Response Plans (ERP) that clearly define crisis management procedures, responsibilities, and communication protocols. Yet, when real-world emergencies occur, organizations often face significant gaps between expectations and operational realities.
This training addresses the complexities of crisis management in aviation, where operators are only one part of a broader, multi-agency emergency response framework. Participants will explore the challenges of coordination, leadership, and communication under pressure - all critical to minimizing both immediate impact and long-term damage.
Through case studies, practical exercises, and scenario discussions, attendees will gain insights into crisis dynamics, leadership principles, and media handling techniques. The course ensures that participants are not only compliant with regulatory requirements but also confident and capable when managing real-world crises.
Learning outcomes
At the end of this class, participants will be equipped to:
- Understand the operator’s obligations and regulatory requirements during accidents or serious incidents
- Identify key characteristics and dynamics of modern aviation emergencies
- Apply effective crisis leadership principles and decision-making strategies under pressure
- Implement structured communication methods to maintain stakeholder confidence
- Evaluate and improve existing Emergency Response Plans (ERP) to enhance organizational readiness
Who should attend
- Airline and Airport Operations Managers
- Emergency Response and Crisis Management Coordinators
- Corporate Communications and Public Relations Staff
- Safety and Security Managers
- Compliance and Quality Assurance Officers
- Civil Aviation Authority Representatives
Meet your instructor
Vidas Kaupelis
Vidas is an aviation expert with a broad background in various aviation management roles. Over last 10 years he has gained practical hands-on experience in safety, security and compliance management working for:
- Small Planet Airlines Group as Head of Safety and Aviation Security
- Civil Aviation Authority of Lithuania as Head of Flight Operations Oversight Division
- Civil Aviation Authority of Lithuania as Safety and Compliance Management Systems Inspector
- KlasJet as Head of Safety, Compliance and Aviation Security
- BAA Training Aviation Academy as Head of Safety
Before moving to aviation Safety and Compliance domain, Vidas started his career in commercial aviation as Head of Information Technology for Small Planet Airlines Group. This is preceded by spending over 15 years as Information Technology professional, managing and administering IT systems, networks and infrastructures for such companies as:
- IBM
- Elli Lilly and Company
- Paroc Group
Vidas is a skilled presenter and coacher of aviation risk management and contingency planning concepts and best practices illustrated by real-life methods, examples and solutions. Additionally, he has solid experience in public relations, communications and media relations field, which provides him with expertise and unique perspective in crisis management and communication disciplines.
This diverse experience equips Vidas with a blend of expertise from both – Information Technology and aviation operational and regulatory domains. It allows Vidas to instruct not only on SMS and Crisis Management disciplines but enables him to deliver world-class Aviation Cybersecurity courses for aviation organizations which contextualize in terms of existing safety, security and compliance management systems.
Why you should attend?
In aviation, ensuring the safety and continuity of operations requires more than just planning - it demands preparedness for the unexpected. In a high-stakes, complex environment, crises can escalate rapidly and test an organization’s leadership, coordination, and communication.
This training helps professionals strengthen their ability to manage emergencies effectively, protect passengers and staff, and preserve their organization’s financial and reputational integrity. By developing practical crisis response and communication strategies, participants will be better prepared to lead confidently when it matters most.
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