PRM Handling and First Aid

This training provides aviation personnel with the essential knowledge and practical skills to assist passengers with reduced mobility (PRM) and react appropriately to medical situations until professional help is available. The course is designed in accordance with international requirements and standards, focusing on the safe handling of mobility aids and best practices for maintaining dignity and accessibility throughout the passenger journey.

Participants will also receive first aid instruction tailored to the aviation environment, covering initial interventions such as CPR, use of automated external defibrillators (AEDs), and support during common in-flight medical incidents. Emphasis is placed on compliance, safety, and situational awareness through hands-on activities and realistic scenarios. By completing this training, staff will be prepared to support passenger well-being while upholding operational integrity and regulatory expectations.

By the end of this class, participants will be equipped to:

1. Identify and support passengers with various types of reduced mobility and hidden disabilities
2. Apply correct handling procedures for mobility aids, wheelchairs, and service animals
3. Ensure accessibility, dignity, and safety throughout the passenger journey
4. Deliver essential first aid, including CPR, AED use, and emergency response
5. Manage medical situations such as bleeding, trauma, choking, and acute conditions
6. Maintain composure under pressure and follow aviation-specific emergency protocols

1. Cabin crew and flight attendants
2. Ground handling and passenger service agents
3. Airport operations and customer service staff
4. PRM assistance and accessibility teams
5. Supervisors and managers overseeing passenger services
6. Aviation professionals responsible for safety and customer care