Investigation Interviewing - Safety Investigation Interview Process
Learn to conduct structured, effective investigation interviews that reveal key facts and contribute to identifying root causes of safety events.
@ Aeroclass
Course description
Interviewing individuals involved in or witnessing a safety event is one of the most critical stages of any safety investigation. The quality of information collected during these interviews can directly influence the accuracy of findings, the effectiveness of corrective actions, and the overall value of the investigation process.
This course provides practical tools and methods for conducting structured and unbiased investigation interviews. Participants will learn how to prepare for interviews, frame effective questions, avoid common pitfalls, and evaluate the credibility and accuracy of information. The training emphasizes the importance of empathy, neutrality, and professionalism in building trust with interviewees and ensuring reliable outcomes.
Through case examples and guided exercises, participants will gain the confidence to integrate interview findings into comprehensive event analyses and safety reports.
Participants enrolled to this class will get access to the Safety Investigation Report Writing course 14 days before class starts and it is strongly recommended they complete it before Day 1 of this course.
Learning outcomes
At the end of this class, participants will be equipped to:
- Conduct structured and effective interviews during safety investigations
- Apply interviewing protocols and techniques to gather accurate, unbiased data
- Identify and avoid common traps and errors during the interview process
- Evaluate and verify information to support event analysis and root cause determination
- Integrate interview findings with other investigation data for comprehensive reporting
Who should attend
- Safety and Quality Investigators
- Flight Safety Officers and Safety Managers
- Maintenance and Engineering Staff involved in investigations
- Compliance and Safety Oversight Personnel
- Airline, Airport, and Ground Operations Managers
Meet your instructor
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Deborah Lawrie
Deborah Lawrie has over 40 years of airline experience and has been involved in the promotion of aviation safety since 1998. She has taught aviation safety investigation specifically tailored for airlines and other operations in several countries over the past 20 years.
As one of my students once said after completing an investigation course, “I came here with an interest in safety, now I am passionate about it.”
Why you should attend?
A well-conducted interview can be the difference between discovering the true cause of an event and missing critical safety lessons. Understanding how to communicate effectively with those involved in incidents requires a balance of technical skill, emotional intelligence, and investigative discipline.
This training will help you refine your interviewing technique, reduce biases, and extract the most accurate and useful information from witnesses and participants. By mastering these skills, you’ll improve the quality and reliability of your organization’s safety investigations and contribute to a stronger safety culture.
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